Skip to main content

Introduction

MG Bedbank is one of the OTA channels where you can manage the connection, perform room and rate plan mapping, import data from the OTA, and configure other settings through the following tabs: Information, Username, Mapping, Assignments, and Settings.

Once the integration is fully configured, all reservations from MG Bedbank will appear in the Booking List, allowing you to manage them efficiently in one place.

Accessing MG Bedbank Setting​

Here’s how you can access MG Bedbank setting:

  1. On the Channelku, navigate to the Channel Manager menu, then click Control Panel. control-panel-menu
  2. Select MG Bedbank from the channel list, or you can search from the list by type the OTA name. access-mgbedbank-v1.png

MG Bedbank Information​

The Information tab provides a general guideline for connecting with MG Bedbank. However, specific connection instructions are not shown within the system. mgbedbank-information-v1.png To proceed with the integration, please contact your Channel Manager Support directly. They will assist you with all the required credentials and steps to activate the connection with MG Bedbank.

[!NOTE]

Troubleshooting MG Bedbank Information​

No connection steps displayed

  • This is expected behavior.
  • All connection setup must be coordinated through your Channel Manager team.

Not sure how to proceed with MG Bedbank integration

  • Contact your Channel Manager representative and mention the channel name (MG Bedbank) along with your property details. They will guide you through the process and provide the required Hotel ID or credentials if applicable.

Username​

In the Username tab, you can enter or update the Hotel ID provided by MG Bedbank. mgbedbank-credentials-v1.png How to Update Hotel ID:

  1. Enter the Hotel ID assigned to your property by MG Bedbank.
  2. Click the save button to apply the change.
  3. If you don’t want to save the change, click cancel.

[!NOTE]

Troubleshooting Username​

Unable to save Hotel ID

  • Make sure the field is not left blank.
  • Click the save button explicitly to apply the change.

Invalid Hotel ID

  • Verify that the ID is correct and assigned by MG Bedbank.
  • Contact your MG Bedbank Account Manager to confirm the Hotel ID.

Mapping​

The Import Rooms feature allows you to retrieve room and rate plan data from the OTA extranet into Channel Manager. This step is required before you can create mappings.

Note: Make sure that active rate plans are available in the OTA extranet before importing.

How to Import Rooms​

  1. Click the Import Rooms button at the top of the Mapping tab. mgbedbank-import-rooms-v1.png
  2. A pop-up will appear displaying the active room and rate plans from the OTA. Configure how Channel Manager will push updates to the OTA: mgbedbank-check-availability-v1.png
    • If Availability Only is checked, only inventory (availability) will be updated.
    • If Availability Only is unchecked, the system will push availability, rates, and restrictions.
  3. Click Update Rateplans to import the data into Channel Manager.
    mgbedbank-update-rateplan-v1.png

[!NOTE]

Troubleshooting Import Rooms​

Import Rooms button not working

  • Check your internet connection and try again.
  • Log out and log in again before attempting the import.

Imported list is empty or incomplete

  • Confirm with MG Bedbank that your property is live and room/rate plans are available.
  • Re-import after making changes on MG Bedbank’s extranet.

Availability Only checkbox not behaving as expected

  • Make sure the checkbox is correctly ticked before clicking Update Rateplans.
  • Re-check the setting if both rate and availability are pushed unintentionally.

How to Add Mapping​

The Mapping feature is used to link your internal rooms and rate plans with the corresponding rooms and rate plans from MG Bedbank. To create room mapping, please follow the steps in How to Add Mapping.

Settings​

The Settings tab allows you to manage how the system interacts with MG Bedbank, including enabling the channel, handling updates, and configuring reservation options. mgbedbank-setting-v1.png How to Configure Settings:

  1. Enable the Enable Channel option to activate the connection between your property and MG Bedbank.
  2. Turn on Activate Updates to allow the system to push rate, availability, and restriction updates to MG Bedbank.
  3. Enable Activate Reservations if you want to receive bookings from MG Bedbank into the system.
  4. If you want the system to send an email voucher each time a reservation is received, enable the Send Reservation Voucher Email option.
  5. In the Currency (if Different) field, select the currency code if your MG Bedbank currency is different from your system’s default. If left blank, the system will detect the appropriate currency automatically. set-mgbedbank-currency-v1.png
  6. Manual OTA Update: To synchronizes rates, availability, minimum stay requirements, and "Stop Sell" statuses across all connected channels. Data can be synchronized up to the maximum date range permitted by each individual OTA (typically between 12 and 24 months in advance). Refer to How to Configure Manual OTA to see the setting steps.

How to Configure Manual OTA​

  1. Scroll down to the OTA Update section.
  2. Click the OTA Update button to open the pop up window MG Bedbank-ota-update
  3. Complete all the form field below: MG Bedbank-ota-update-2
    • Date Selection : Choose the duration of the OTA update (e.g 1 month, 3 months, etc)
    • Room Type : Select the room type from the list.
    • Rate : Choose one or more rate plans. You can also select all rate plan if needed.
  4. Click Sync OTA to save and apply the changes.

[!NOTE]

Troubleshooting Settings and Update History​

Enable Channel or Activate Updates not working

  • Make sure the checkbox is selected and click the Update button afterward.
  • If the changes do not apply, refresh the page and try again.

Not receiving reservations from MG Bedbank

  • Confirm that Activate Reservations is turned on.
  • Make sure rate plans are mapped and active on both MG Bedbank and the system.

Reservation voucher email not received

  • Ensure Send Reservation Voucher Email is enabled.
  • Check your spam or junk folder, or confirm your email address in the notification settings.

Currency field remains blank after selection

  • Click once to select the correct currency code.
  • If left blank, the system will detect the correct currency automatically based on the reservation.

OTA Update not triggering changes

  • Ensure a room is selected before clicking the button.
  • Wait a few moments and refresh the page to check if the update was recorded.

No updates showing in Last 10 Updates

  • Wait a few minutes and refresh the page.
  • If updates are still not logged, check the mapping and ensure OTA Update was triggered.

Update failed status shown

  • Hover over the failed update to see the error reason.
  • Make sure the mapped rate plan is active on MG Bedbank’s side.
  • Retry the OTA Update manually if needed.

Rate not updating for Double Rate (MG Bedbank)

  • Ensure the Occupancy (Occ) value in the Rooms tab matches the rate plan configuration in the MG Bedbank extranet.
  • Mismatched occupancy settings may prevent rates from being updated during a full sync. double-rate-mgbedbank.png