Skip to main content

Introduction

VHP is one of the Property Management System (PMS) service providers. It utilizes a two-way connection method; any reservation received by the Channel Manager will be automatically sent to the PMS, and the PMS can also manage availability and pricing directly.

Once the integration is fully configured, all reservations from VHP will appear in the Booking List, allowing you to manage them efficiently in one place.

Accessing VHP Setting​

Here’s how you can access VHP setting:

  1. On the Channelku, navigate to the Channel Manager menu, then click Control Panel. control-panel-menu
  2. Select VHP from the channel list, or you can search from the list by type the OTA name. access-vhp.png

VHP Information​

This section provides general guidance for connecting your property to VHP. However, specific connection instructions are not shown within the system. vhp-information-v1.png To proceed with the integration, please contact your Channel Manager Support team. They will assist you with the required credentials and activation process.

Username​

How to Update Credentials​

In the Username tab, you can create the Username, Password, and Hotel ID (usually same of TriplaLink ID). After finish you may inform to VHP team or client who handle the connection. vhp-credentials-v1.png

[!NOTE]

Troubleshooting Username​

Unable to save Credentials

  • Make sure all the field (Username, Password, Hotel ID) is not left blank.
  • Click the save button explicitly to apply the change.

Invalid Credentials

  • Verify that the Credential is correct .
  • Contact Channel Manager or TriplaLink Support Team to confirm the Credential.

Mapping​

The Mapping feature is used to link your internal rooms and rate plans with the corresponding rooms and rate plans from VHP. To create room mapping, please follow the steps in How to Add Mapping.

Settings​

The Settings tab allows you to manage how the system interacts with VHP, including handling updates, and configuring reservation options

How to Configure Setting​

https://res.cloudinary.com/dayo5hqig/image/upload/v1776925244/setting-vhp.png

  1. Go to the Settings tab.
  2. Turn on Activate Updates to allow the VHP to push rate, availability, and restriction updates to Channel manager.
  3. Enable Activate Reservations if you want to VHP receive bookings from Channel manager into the system.
  4. If you want the system to send an email voucher each time a reservation is received, enable the Send Reservation Voucher Email option.
  5. In the Currency (if Different) field, select the currency code if your VHP currency is different from your system’s default. If left blank, the system will detect the appropriate currency automatically. set-vhp-currency-v1.png

[!NOTE]

Troubleshooting Settings​

Enable Channel or Activate Updates not working

  • Make sure the checkbox is selected and click the Update button afterward.
  • If the changes do not apply, refresh the page and try again.

Not receiving reservations from VHP

  • Confirm that Activate Reservations is turned on.
  • Make sure rate plans are mapped and active on both VHP and the system.

Reservation voucher email not received

  • Ensure Send Reservation Voucher Email is enabled.
  • Check your spam or junk folder, or confirm your email address in the notification settings.

Currency field not saving properly

  • Click to clear, then re-select the currency code.
  • If left empty, the system will auto-detect the correct currency at the time of booking.

OTA Update not sending changes

  • Select at least one room or choose All Room Types before clicking OTA Update.
  • Wait a few minutes and review the Last 10 Updates section to confirm if it was logged.

Update marked as failed

  • Hover over the failed update entry to view the error message.
  • Confirm that the rate plan and room are still active in Goibibo’s extranet.
  • Retry sending the update using the OTA Update button.