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Introduction

GuestPro is a Property Management System (PMS) that can be integrated with the Channel Manager. Through this integration, you can manage your property listings, synchronize room availability, rates, and restrictions, and receive bookings directly within the system.

Once the integration is fully configured, all reservations from GuestPro will appear in the Booking List, allowing you to manage them efficiently in one place.

Accessing GuestPro Setting​

Here’s how you can access GuestPro setting:

  1. On the Channelku, navigate to the Channel Manager menu, then click Control Panel. control-panel-menu
  2. Select GuestPro from the channel list, or you can search from the list by type the OTA name. guestpro-access

GuestPro Information​

This section provides general guidance for connecting your property to GuestPro. However, specific connection instructions are not shown within the system. guestpro-information To proceed with the integration, please contact your Channel Manager Support team. They will assist you with the required credentials and activation process.

Username​

The Username tab is used to view or update the credentials required to connect with GuestPro.

How to Update Credential​

  1. Navigate to the Username tab. Enter the username, password or Hotel ID assigned to your property by GuestPro. guestpro-credentials-v1
  2. Click the save  (✓) button to apply the change. If you don’t want to save the change, click cancel (x).

[!NOTE]

Troubleshooting Credential Update​

Failed to Save Hotel ID

  • Make sure all the fields (Username, Password, Hotel ID) is valid and correctly copied from GuestPro.
  • Check your internet connection and try again.

Changes Not Reflected After Saving

  • Refresh the page to confirm if the changes have been applied.
  • If not saved, re-enter the Property ID and click the save (✓) button

Mapping​

The Mapping feature is used to link your internal rooms and rate plans with the corresponding rooms and rate plans from GuestPro. To create room mapping, please follow the steps in Mapping PMS.

Settings​

The Settings tab controls how your system interacts with GuestPro, including data synchronization and reservation handling.

How to Configure Setting​

To modify GuestPro parameters, navigate to the Settings tab. This section contains several configurable option: guestpro-setting-v1

  1. Activate Updates: Turn on this option to allow the system to push rate, availability, and restriction updates to GuestPro.
  2. Activate Reservations: Enable this option to receive bookings from GuestPro.
  3. Send Reservation Voucher Email: Enable this option to trigger the automated delivery of a reservation voucher upon receipt of a new booking.
  4. Currency (if Different) section: Choose the currency if it differs from the system’s default. Enter the conversion rate and click the save (✓) button to apply the changes. set-currency-guestpro-v1

[!NOTE]

Troubleshooting Settings​

Enable Channel or Activate Updates not working

  • Make sure the checkbox is selected and click the Update button afterward.
  • If the changes do not apply, refresh the page and try again.

Not receiving reservations from GuestPro

  • Confirm that Activate Reservations is turned on.
  • Make sure rate plans are mapped and active on both GuestPro and the system.

Reservation voucher email not received

  • Ensure Send Reservation Voucher Email is enabled.
  • Check your spam or junk folder, or confirm your email address in the notification settings.

Currency field not saving properly

  • Click to clear, then re-select the currency code.
  • If left empty, the system will auto-detect the correct currency at the time of booking.