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Introduction

CTRIP is one of the OTA channels where you can manage the connection, perform room and rate plan mapping, import data from the OTA, and configure other settings through the following tabs: Information, Username, Mapping, Assignments, and Settings.

Once the integration is fully configured, all reservations from Ctrip will appear in the Booking List, allowing you to manage them efficiently in one place.

Accessing Ctrip Setting​

Here’s how you can access Ctrip setting:

  1. On the Channelku, navigate to the Channel Manager menu, then click Control Panel. control-panel-menu
  2. Select Ctrip from the channel list, or you can search from the list by type the OTA name. access-ctrip.png

Ctrip Information​

The Ctrip Information tab provides the basic connection procedure between the system and Ctrip. Make sure you follow these steps:

StepDescription
1. Who can request connection?Channel Manager or the hotel directly
2. Who must be contacted?Ctrip Market Manager
3. Which information is required to open connection?Username, Password, Hotel ID
4. Extranet URLhttp://ebooking.ctrip.com
ctrip

[!NOTE]

Troubleshooting Ctrip Information​

Cannot initiate connection with Ctrip

  • Confirm that the person initiating the request is either the Channel Manager or a hotel representative.
  • Ensure you have contacted the correct Ctrip Market Manager.

Missing required information

  • Double-check that Username, Password, and Hotel ID are prepared before requesting the connection.

Invalid or outdated extranet URL

  • Use the correct URL: http://ebooking.ctrip.com. If it still fails, check with Ctrip support for updates.

Username​

In the Username tab, you can enter or update the credentials required to connect to Ctrip.

How to Update Username and Hotel ID​

  1. Enter the Username used for your Ctrip account.
  2. Fill in the Password that matches your Ctrip account.
  3. Enter the Hotel ID registered in Ctrip’s system.
  4. Click the save (✓) button to apply the changes.
  5. If you don’t want to save the changes, click cancel (✖). ctrip

[!NOTE]

Troubleshooting Username​

Unable to save credentials

  • Make sure all fields (Username, Password, and Hotel ID) are filled.
  • Click the ✓ save button explicitly to apply the changes.

Login credentials not accepted

  • Double-check that the username and password match those used in the Ctrip extranet.
  • Ensure the hotel ID is correctly assigned by Ctrip and belongs to the right property.

Mapping​

How to Import Rooms​

The Import Rooms feature allows you to retrieve room and rate plan data from the OTA extranet into Channel Manager. This step is required before you can create mappings.

Note: Make sure that active rate plans are available in the OTA extranet before importing.

  1. Go to the Mapping tab and click Import Rooms. ctrip
  2. A pop-up will appear displaying the active room and rate plans from the OTA. Configure how Channel Manager will push updates to the OTA: agoda
    • If Availability Only is checked, only inventory (availability) will be updated.
    • If Availability Only is unchecked, the system will push availability, rates, and restrictions.
  3. Click Update Rateplans to import the data into Channel Manager. agoda

[!NOTE]

Troubleshooting Import Rooms​

Import Rooms button not working

  • Make sure the internet connection is stable.
  • Try logging out and back in, then attempt to import again.

Imported data missing rooms or rate plans

  • Confirm with Ctrip that the room types and rate plans are correctly configured on their side.
  • Ensure the property is active and connected in Ctrip’s system.

Availability only checkbox not working as expected

  • Ensure the checkbox is selected before clicking Update Rateplans.
  • If both rate and availability are pushed unintentionally, re-import and re-check the setting.

How to Add Mapping​

The Mapping feature is used to link your internal rooms and rate plans with the corresponding rooms and rate plans from Ctrip. To create room mapping, please follow the steps in How to Add Mapping.

Settings​

The Settings tab allows you to manage how the system interacts with Ctrip, including enabling the channel, handling updates, and configuring reservation options.

How to Configure Settings​

ctrip-setting-v1.png

  1. Enable the Enable Channel option to activate the connection between your property and Ctrip.
  2. Turn on Activate Updates to allow the system to push rate, availability, and restriction updates to Ctrip.
  3. Enable Activate Reservations if you want to receive bookings from Ctrip into the system.
  4. If you want the system to send an email voucher each time a reservation is received, enable the Send Reservation Voucher Email option.
  5. In the Currency (if Different) field, click empty and select the currency code if your Ctrip currency is different from your system’s default. If left blank, the system will detect the appropriate currency automatically. Click the Update button to save all your changes. ctrip
  6. Activate OBP: Activate OBP to reveal additional configuration fields. For detailed instructions, refer to the How to Configure OBP Setting.
  7. Manual OTA Update: To synchronizes rates, availability, minimum stay requirements, and "Stop Sell" statuses across all connected channels. Data can be synchronized up to the maximum date range permitted by each individual OTA (typically between 12 and 24 months in advance). Refer to How to Configure Manual OTA to see the setting steps.

How to Configure OBP Setting​

If the property utilizes Occupancy-Based Pricing (OBP) on Ctrip, you can activate the OBP option. Once you have enabled it, the specific configuration settings will become available for you to adjust.

  1. Click the Settings button next to OBP. OBP_Setting_dyetve.png
  2. You will be taken to the OBP configuration screen where you can define detailed pricing adjustments based on occupancy. View_OBP_Setting_kglvy7.png
    • Choose the adjustment type: either Percent (%) or Amount (number).
    • For each bedroom type listed, you will see the Default Pax column, the Increase/Decrease selector, and a Value field.
    • You can click the down arrow next to each bedroom to expand a list of pax levels (from 1 up to 9 pax).
    • For each pax level, enter the value adjustment to be applied (e.g., increase by 10%, decrease by 50, etc.).
  3. After filling in the necessary values, click Save to apply the OBP settings.

How to Configure Manual OTA Update​

  1. Scroll down to the OTA Update section.
  2. Click the OTA Update button to open the pop up window agoda-ota-update
  3. Complete all the form field below: agoda-ota-update-2
    • Date Selection : Choose the duration of the OTA update (e.g 1 month, 3 months, etc)
    • Room Type : Select the room type from the list.
    • Rate : Choose one or more rate plans. You can also select all rate plan if needed.
  4. Click Sync OTA to save and apply the changes.

[!NOTE]

Troubleshooting Settings​

Enable Channel or Activate Updates not working

  • Make sure the checkbox is selected and click the Update button afterward.
  • If the changes do not apply, refresh the page and try again.

Not receiving reservations from Ctrip

  • Confirm that Activate Reservations is turned on.
  • Check the Last 10 Updates to see if any errors occurred.

Reservation voucher email not received

  • Ensure Send Reservation Voucher Email is enabled.
  • Check email spam/junk folder, or confirm that the correct notification email is configured.

Currency field remains blank after selection

  • Click once to clear and then select the currency code again.
  • If left empty, ensure the system is detecting currency correctly by checking the reservation preview.

OTA Update does not trigger any change

  • Ensure at least one room is selected (or choose “All Room Types”).
  • Review the Last 10 Updates section to confirm if the update was triggered or failed.

Update history not showing recent updates

  • Wait a few moments and refresh the page.
  • If updates still don’t appear, check whether the update was successful or encountered errors.