Marriot Homes (HVMB)

Introduction

HVMB (Marriot Homes) is one of the OTA channels where you can manage the connection, perform room and rate plan mapping, import data from the OTA, and configure other settings through the following tabs: Information , Username, Mapping, Assignments, and Settings.

Preparation 

For HVMB, it’s different from other OTAs. While on other OTAs the listing/room type and rate plan are created through the OTA’s extranet, for HVMB these can be created directly through Bookandlink.

It will be need several information from Bookandlink channel manager setting room, such as : Room description, Bed configuration, Bathroom configuration, Amenities, Images and Guest count. Please maka sure that data already setting up on Bookandlink.

Setting → Rooms → Edit room type

 

Setting → Rooms → Edit rateplan

HVMB (Marriot Homes) Information

The HVMB (Marriot Homes) Information tab provides the basic connection procedure between the system and HVMB. Make sure you follow these steps:

Step	Description
1. Who can request connection?	HOTEL itself via Extranet
2. Who must be contacted?	Connection can be requested through HVMB Agent /Market manager
3. Which information is required to open connection?	HMC ID

Troubleshooting HMVB Information

Missing Hotel ID

• Locate the Hotel ID in your Bookandlink account before starting the connection.
• Find your HMC ID from HVMB local agent and copy the ID.

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Username

In the Username tab, you can enter or update the credentials required to connect to HVMB.

How to Update Username and Hotel ID

1. Enter the Hotel ID as registered in Bookandlink system.
2. Enter HMC ID that received from HMVB local agent.
3. Click the save (✓) button to apply the changes.
4. If you don’t want to save the changes, click cancel (✖)

Troubleshooting Username

Cannot save Hotel ID

• Ensure the field is not left blank and the ID format matches HVMB standards.
• Check your internet connection and try again.

Changes not applied after saving

• Refresh the page to confirm whether the Hotel ID has been saved.
• Re-enter the value and click save again if the change was not recorded.

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Mapping

The Mapping tab allows you to link each internal rate plan to the corresponding room and rate plan in HVMB. For HVMB, the “Add Mapping” feature means creating a listing that will be automatically mapped once it has been created. After mapping the system will available to push rate, availability, and restriction data to the OTA.

How to Add Mapping/Cerate Listing

1. On the Mapping tab, locate the Internal Rate Plan Name you want to map.

2. Click Add Mapping next to the rate plan. 

   

3. Pop up will be appear for create your listing, please fulfill the detail based on property condition.

4. If you don’t want to continue, click ✖ to cancel the process

5. When its done click Submit

6. Status for you listing will be Pending and need waiting approval from HVMB side.

   

7. After your listing status change to Approved, please Enable channel and do Push OTA update.

NOTE: Mapping allows you to push rate, availability, and restrictions to HVMB once the mapping is complete. 

Troubleshooting Mapping

Create listing page doesn’t appear

• Confirm that the latest data has been update on Bookandlink Setting Room & Rateplans.
• Make sure the HMC ID are correctly on username section.

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Settings

The Settings tab allows you to manage how the system interacts with HVMB, including enabling the channel, configuring update behavior, and handling reservation processing.

How to Configure Settings

1. Go to the Settings tab.

2. Enable the Enable Channel option to activate the connection between your property and HVMB.

3. Turn on Activate Updates to allow the system to push rate, availability, and restriction updates to HVMB.

4. Enable Activate Reservations if you want to receive bookings from HVMB into the system.

   (on this section as default always enable and can’t be disable)

5. If you want the system to send an email voucher each time a reservation is received, enable the Send Reservation Voucher Email option. 

   

6. In the Currency (if Different) section, choose the currency if it differs from your system’s default. Enter the conversion rate and click Update. 

   

How to Configure Manual OTA Update

1. Scroll down to the OTA Update section.
2. Click the OTA Update button to open the pop up window
3. Complete all the form field below:
   • Date Selection : Choose the duration of the OTA update (e.g 1 month, 3 months, etc)
   • Room Type : Select the room type from the list.
   • Rate : Choose one or more rate plans. You can also select all rate plan if needed.
4. Click Sync OTA to save and apply the changes.

Viewing Update History

At the bottom of the Settings tab, you will find the Last 10 Updates section.

This section shows details of the last ten updates sent to HVMB, including the update time, room type, rate plan, and the success/failure status of each update. Use this log to verify if the system is pushing data correctly to HVMB. 

Troubleshooting Settings and Update History

Enable Channel or Activate Updates not working

• Ensure the checkbox is selected and click Update afterward.
• Refresh the page to check if the setting has been saved.

Not receiving bookings from HVMB

• Confirm that Activate Reservations is enabled.
• Verify that mapping and assignment are complete and active.

Email voucher not sent

• Make sure Send Reservation Voucher Email is turned on.
• Check email settings or spam folders if the email is not received.

Currency and conversion not applied

• Fill in the Currency (if Different) section and enter a valid conversion rate.
• Click Update to ensure the setting is saved.

OTA Update not working

• Select at least one room (or All Room Types) before clicking OTA Update.
• Wait a few minutes and check Last 10 Updates to confirm if it was logged.

Last 10 Updates shows no new activity

• Refresh the page to allow update logs to appear.
• If still blank, recheck mapping and try sending another OTA Update.

Failed update entry in history

• Hover over the failed row to view error details.
• Fix the issue (e.g., missing rate plan or closed room) and reattempt the OTA update.