Skip to main content

Introduction

EXPEDIA is one of the OTA channels where you can manage the connection, perform room and rate plan mapping, import data from the OTA, and configure other settings through the following tabs: Information, Username, Mapping, Assignments, and Settings.

Once the integration is fully configured, all reservations from Expedia will appear in the Booking List, allowing you to manage them efficiently in one place.

Accessing Expedia Setting​

Here’s how you can access Expedia setting:

  1. On the Channelku, navigate to the Channel Manager menu, then click Control Panel. control-panel-menu
  2. Select Expedia from the channel list, or you can search from the list by type the OTA name. access-expedia.png

Expedia Information​

The Expedia Information tab provides the basic connection procedure between the system and Expedia. Make sure you follow these steps:

StepDescription
1. Who can request connection?HOTEL itself via Extranet
2. Who must be contacted?Connection can be requested online via EPC extranet
3. Which information is required to open connection?EPC username / EPC password / EPC hotel id
4. Extranet URLhttps://www.expediapartnercentral.com/

expedia

[!NOTE]

Troubleshooting Expedia Information​

Unable to initiate connection from EPC

  • Make sure you are logged in to EPC (Expedia Partner Central) with appropriate access.
  • Navigate to Room and Rate Plan Connectivity in the extranet and follow the connection flow.

Missing EPC credentials

  • Ensure you have your EPC Username, Password, and Hotel ID ready before proceeding.
  • Contact Expedia support if you cannot retrieve your credentials.

Username​

In the Username tab, you can enter or update the credentials required to connect to Expedia.

How to Update Username and Hotel ID​

  1. Enter the Hotel ID as registered in Expedia’s system.
  2. Click the save (✓) button to apply the changes.
  3. If you don’t want to save the changes, click cancel (✖). expedia

[!NOTE]

Troubleshooting Username​

Hotel ID not saving

  • Check that the Hotel ID field is not left empty and follows Expedia’s format.
  • Confirm your internet connection is stable and try again.

Credentials not updating

  • Click the save (✓) button and wait for confirmation.
  • If changes are not applied, refresh the page and retry.

Mapping​

How to Import Rooms​

The Import Rooms feature allows you to retrieve room and rate plan data from the OTA extranet into Channel Manager. This step is required before you can create mappings.

Note: Make sure that active rate plans are available in the OTA extranet before importing.

  1. Click the Import Rooms button at the top of the Mapping tab. expedia
  2. A pop-up will appear displaying the active room and rate plans from the OTA. Configure how Channel Manager will push updates to the OTA:
    • If Availability Only is checked, only inventory (availability) will be updated.
    • If Availability Only is unchecked, the system will push availability, rates, and restrictions. expedia
  3. Click Update Rateplans to complete the import. The data will be ready for mapping. expedia

[!NOTE]

Troubleshooting Import Rooms​

Import Rooms button not responding

  • Ensure you are logged in and have the proper permission.
  • Refresh the page or log out and back in, then try again.

Rooms or rate plans are missing

  • Check that rooms and rates are set to active and bookable in Expedia Partner Central.
  • Wait a few minutes after creating new rate plans in EPC before importing again.

Availability Only checkbox ignored

  • Ensure the checkbox is ticked before clicking Update Rateplans.
  • If incorrect data is pushed, repeat the import and confirm the checkbox setting.

How to Add Mapping​

The Mapping feature is used to link your internal rooms and rate plans with the corresponding rooms and rate plans from Expedia. To create room mapping, please follow the steps in How to Add Mapping.

Settings​

The Settings tab allows you to manage how the system interacts with Expedia, including enabling the channel, configuring update behavior, handling reservation processing, and adjusting advanced pricing options.

How to Configure Settings​

expedia-setting-v1.png

  1. Click Import Future Expedia Reservations to import the new reservations from Expedia. import-future-reservation-expedia.png
  2. Enable the Enable Channel option to activate the connection between your property and Booking.com.
  3. Turn on Activate Updates to allow the system to push rate, availability, and restriction updates to Booking.com.
  4. Enable Activate Reservations if you want to receive bookings from Booking.com into the system.
  5. If you want the system to send an email voucher each time a reservation is received, enable the Send Reservation Voucher Email option.
  6. In the Currency (if Different) section, choose the currency if it differs from your system’s default. Enter the conversion rate and click Update. expedia
  7. Set the OTA Commission (%) field to reflect the commission rate applicable for this channel. You can edit this value anytime. expedia
  8. Enable Activate Obp if your property uses Occupancy-Based Pricing (OBP) on Expedia.
  9. Enable or disable the Expedia Price Description option according to your preference. When enabled, the system will include price description details specific to Expedia's format. https://res.cloudinary.com/dayo5hqig/image/upload/v1777941092/05.settings-_6_emairo.jpg
  10. Manual OTA Update: To synchronizes rates, availability, minimum stay requirements, and "Stop Sell" statuses across all connected channels. Data can be synchronized up to the maximum date range permitted by each individual OTA (typically between 12 and 24 months in advance). Refer to How to Configure Manual OTA to see the setting steps.

How to Configure OBP Setting​

If the property utilizes Occupancy-Based Pricing (OBP) on Expedia, you can activate the OBP option. Once you have enabled it, the specific configuration settings will become available for you to adjust.

  1. Click the Settings button next to OBP. OBP_Setting_dyetve.png
  2. You will be taken to the OBP configuration screen where you can define detailed pricing adjustments based on occupancy. View_OBP_Setting_kglvy7.png
    • Choose the adjustment type: either Percent (%) or Amount (number).
    • For each bedroom type listed, you will see the Default Pax column, the Increase/Decrease selector, and a Value field.
    • You can click the down arrow next to each bedroom to expand a list of pax levels (from 1 up to 9 pax).
    • For each pax level, enter the value adjustment to be applied (e.g., increase by 10%, decrease by 50, etc.).
  3. After filling in the necessary values, click Save to apply the OBP settings.

How to Configure Manual OTA Update​

  1. Scroll down to the OTA Update section.
  2. Click the OTA Update button to open the pop up window ota-update
  3. Complete all the form field below: ota-update-2
    • Date Selection : Choose the duration of the OTA update (e.g 1 month, 3 months, etc)
    • Room Type : Select the room type from the list.
    • Rate : Choose one or more rate plans. You can also select all rate plan if needed.
  4. Click Sync OTA to save and apply the changes.

[!NOTE]

Troubleshooting Settings and Update History​

Enable Channel or Activate Updates not working

  • Make sure checkboxes are selected and click the Update button afterward.
  • Refresh the page to check whether settings were saved.

Not receiving Expedia reservations

  • Confirm that Activate Reservations is enabled.
  • Verify mapping and assignment are correctly completed.

Reservation voucher email not sent

  • Make sure Send Reservation Voucher Email is enabled.
  • Check spam folders or notification settings in your email client.

Incorrect or missing commission value

  • Double-check the OTA Commission (%) field.
  • Enter a valid number and save the settings again.

Currency not applied

  • Choose a valid currency and enter the conversion rate if needed.
  • Leave blank only if you want the system to auto-detect currency.

OBP not reflecting in pricing

  • Confirm Activate Obp is enabled.
  • Check that OBP settings are saved properly and all pax levels are configured.
  • Remember to click Save on the OBP page before exiting.

Expedia Price Description not appearing

  • Ensure the Expedia Price Description option is enabled.
  • Contact Expedia if the description still does not reflect properly on their side.

OTA Update does not push changes

  • Make sure at least one room type is selected.
  • Wait a few moments and check Last 10 Updates to confirm delivery.

No update history recorded

  • Wait a few minutes, then refresh the page.
  • If no updates are recorded, recheck your mapping and retry the OTA update.

Update shows failed status

  • Hover over the failure icon in the history log to view error details.
  • Correct any invalid rate plan or room setup, and then retry the update manually.