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Payout Terms and Conditions

To perform a withdrawal process, ensure that your bank account details have been registered and verified by the PayKu team. Withdrawals cannot be processed without a registered bank account.

You can access this feature by navigating to Payment Processing > Transaction.

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Payout V1​

In PayKu V1, the withdrawal process is handled manually by the user. You can initiate a withdrawal from the Available Balance section located at the top of the Transaction page.

Available Balance​

available_balance_fvdadd

This section displays an overview of your current balance, including:

  • Available Balance
    The amount that is currently eligible for withdrawal.
  • Balance Details
    breakdown_button_zeqsjx Click See Breakdown to view a detailed balance summary: balance_Detail_qpxhda.
    • Total Balance: The total amount of funds recorded in your account.
    • Pending Outgoing: Funds from VCC (Virtual Credit Card) transactions that have not yet been settled. These funds will become available after the guest has checked out.

Request Withdrawal​

To submit a withdrawal request:

  • Click on the Request Withdraw button. request_sbopni
  • A pop up will appear. Input the amount that you want to withdraw. input_amount_bk8vpm.jpg
  • Click on Ask for withdraw button to submit the request. ask_button_pjxola.jpg
  • After submission:
    • The withdrawal request will appear at the top of the transaction list with the status Under Process.
    • Withdrawn funds will be transferred to your registered bank account within 3 business days. item_list_tmwell.jpg

Payout V2​

In PayKu V2, the withdrawal process is fully automated. Payouts are processed weekly every Wednesday, and manual withdrawal requests are no longer required.

Balance Amount​

At the top of the Transaction page, you will find the Balance Amount section, which provides the following information: https://res.cloudinary.com/dayo5hqig/image/upload/v1765960301/balance-summary.png

  • Balance Amount
    The displayed balance includes all transactions, including pending amounts. Any funds scheduled for release from the previous week will be deducted from the total balance every Friday.
  • Balance Details
    • Release Balance: Funds accumulated during the current week. These funds will be transferred in the next payout cycle.
    • Next Payout: Payment scheduled for this week.

Request Withdraw​

Since withdrawals are processed automatically in Payout V2, you can track them through the Payout section in the transaction list. To view payout details:

  1. Navigate to the Payout section in the transaction list. https://res.cloudinary.com/dayo5hqig/image/upload/v1765960676/payout-section.png
  2. Click on a payout period. Select a date that falls on Wednesday to view the related transaction history. https://res.cloudinary.com/dayo5hqig/image/upload/v1765960972/period-select.png
  3. The payout transactions will be displayed in the table.

Within the payout transaction list, you can: https://res.cloudinary.com/dayo5hqig/image/upload/v1765961451/payout-list.png

  • Show Rows
    Adjust the number of rows displayed in the table.(e.g., 10, 25, 50, or all).
  • Export Data
    • Copy: Copy the data in .txt format to your clipboard.
    • Excel: Download the data in .xlsx format.
    • PDF: Download the data in .pdf format.
  • Search
    Find specific transactions by entering keywords in the search bar.
  • Sort Data
    Sort the table by clicking on any column header